Sample Cover Letter For Customer Care Representative

Customer Service Representative Cover Letter

Customer Service Representatives are in charge of providing information about company products and services and assisting with technical problems. Main responsibilities for those working in a Customer Service department are opening customer accounts, making recommendations, troubleshooting customer issues, updating customer databases, and handling financial accounts.

Cover letter samples for Customer Service Representatives showcase skills and experience such as:

  • Strong knowledge of customer service practices
  • Familiarity with company products
  • The ability to adhere to administrative procedures
  • Verbal and written communication skills
  • The ability to work under pressure and stress tolerance
  • Initiative and self-motivation
  • Proven ability to manage conflicts and escalated customer issues

A Customer Service Representative example cover letter showcasing similar qualities is provided below.

For help with your resume, check out our extensive Customer Service Representative Resume Samples

Dear Ms. Raab:

With the enclosed resume, I would like to express my sincere interest in the Customer Service Representative position you have available. As an accomplished professional with more than 8 years of experience maximizing customer satisfaction through exceptional customer service, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role.

My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position.

The following achievements demonstrate my qualification for this position:

  • Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale.
  • Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty.
  • Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation.
  • Establishing solid and trusting relationships through exceptional communication and interpersonal skills.
  • Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.

With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your team at Duorontech. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration.

Sincerely,

Timothy Williams

Round out your job application with a professional cover letter. We have plenty of info about cover letters and how to write your own, but if you are specifically looking to work in customer service, you’ve come to the right place.

Use this sample as a reference for writing your own, or simply replace our information with your own. If, however, you’d rather have it professionally written, let our cover letter builder do the heavy lifting.

Table of Contents

  1. Customer Service Cover Letter Sample (Image)
  2. Customer Service Cover Letter (Text Format)
  3. 5 Tips for Writing Your Customer Service Cover Letter

1. Customer Service Cover Letter Sample (Image)

The below images show both the Customer Service Cover Letter and the Customer Service Resume. You can download your own for free by clicking the images below.

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Download the Customer Service Cover Letter Sample in MS Word

Looking for something different? Check out our cover letter collection for more examples.

2. Customer Service Cover Letter (Text Format)

Dec. 16, 2016

Sophie Darling

HR Manager

Intel

3324 Auburn Blvd.

Folsom, CA, 95671

(213) 888-8888

[email protected]

RE: Customer Service Position Application

 

Dear Ms. Darling:

I am writing to apply for a position on your customer service team at your Folsom Branch, as advertised on your company website. I have been in customer service for more than six years at two companies, with experience both in telemarketing and telecom service, as well as face-to-face customer interaction. Intel has a stellar reputation both for its products and as a place to work, and I feel I would enjoy the culture, atmosphere, and taking part in the company’s mission. I am confident I’d make a strong addition to the Intel Folsom team.

As mentioned, I have worked for two companies – first Barnes and Noble Books and Progressive Insurance. At Barnes and Noble I began as a cashier, but was quickly promoted to the information desk to help direct customers to sought after products and to address any inquires. While I was not a manager, I was one of the main customer service representatives at the store, handling a range of customer issues. At Barnes and Noble I learned how to handle difficult situations in a face-to-face environment, as well as basic salesmanship and customer service skills.

At Progressive I work at their call center and deal with customers exclusively remote, mostly by phone but occasionally over chat and online. I was named “Employee of the Month” in July 2015. This is due to my over 90% rate of customer satisfaction and 60% closing rating when selling a plan. I also am well versed in dealing with customer concerns and complaints, and have been trained in selling and managing more complicated accounts. I further have trained 5 employees.

My experience and natural communication skills make me a uniquely qualified and useful candidate for your customer service department. I would be a great fit for Intel and very much would appreciate the opportunity to meet you for an interview, if you’d consider me. Thank you for your time and consideration of my application, and I am looking forward to hearing back from you.

Sincerely Yours,

Sally Jones

Enclosed: Resume

3. 5 Tips for Writing Your Customer Service Cover Letter

1. Be clear: Customer service demands a very clear set of responsibilities, so you will want to show you have experience handling them. Be as specific as possible about what your previous duties (and achievements were).

2. Focus on your experience: You will certainly want to include a skills section, but many hiring managers will want to see that you have a bit of experience in dealing with customers, regardless of the medium. Be sure to mention exactly how many years experience you have in customer service, as well what kind of training you’ve received.

Your cover letter should function as both information and promotion.

3. Use numbers: Always quantify where you can. Write “fielded 50+ calls daily” instead of “answered many calls each day.” This gives hiring managers both a better idea of your experience and numbers have a way of sticking better than adverbs.

4. Promote yourself: Your cover letter should function as both information and promotion. The point of your application is to prove you are the perfect candidate for the job, so don’t be afraid to make yourself shine. Talk about why you’re great and all you’ve accomplished.

5. Use words from the job posting: If you can without making your cover letter seem forced, take exact words and phrases from the job posting and use them in your letter. These will act like keywords managers notice. It informs them your application is exactly what they’ve been looking for.

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